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SOURCE: Conasys Inc
Updated homeowner portal helps builders connect sales to customer experience
Vancouver, BC (PRWEB) January 23, 2013
CONASYS, Canada’s largest supplier of homeowner guides and on-line homeowner portals to the residential construction industry, is pleased to announce the release of its second generation on-line homeowner portal system. All previously published homeowner portals have been automatically updated and a variety of new features have been introduced to increase both builder and homeowner value, including mobile optimization. The updated CONASYS system has in turn increased a builder’s ability to close the gap between sales and customer experience by representing post-occupancy service in the sales process.
The updated features include increased branding capabilities for the builder, which creates a seamless transition from their corporate websites to the portals. Enhanced communication tools including social media integration and e-mail communication create a stronger and more meaningful connection between builders and homeowners, from point of sale through many years after occupancy.
“Our goal is to provide a valuable resource to our clients, builders and developers, and to their clients, the homeowners, through our product and service,” said Jerry Bauer, Chief Executive Officer of CONASYS. “The redesign of the homeowner portals and new features added were a direct result of working with our clients and industry partners to assess their needs. Initial industry reaction has been overwhelmingly positive and in line with the high expectations our partners have come to expect from CONASYS.”
CONASYS introduced their homeowner guide and online portal system in 2006, providing a valuable outsource service to the building industry which has helped raise the professional standard for both the volume and quality of information homeowners receive when they purchase newly constructed homes. The offering is now the most widely used homeowner guide and portal system in Canada and CONASYS is frequently consulted in the area of homeowner experience as it pertains to the residential building industry.
“We are seeing an increasingly competitive Canadian marketplace when it comes to pre-sales, and builders are benefiting from adding more value from non-traditional areas of their business into the sales process,” added Bauer. “Homeowner experience and customer service is a way for builders to differentiate themselves, and the redesigned CONASYS system now adds even more value for homeowners, which in turn helps builders sell more homes, faster.”
About CONASYS: Established in 2006, CONASYS (http://www.conasysinc.com twitter @conasys) provides the most widely used homeowner guide & on-line homeowner portal system for newly constructed homes in Canada. More than 300 prominent builders across the country use the CONASYS system, which has been delivered to more than 35,000 homes since the company was established.
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