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Relying on phone support not enough for all of their customers.
Los Angeles, CA (PRWEB) February 19, 2013
MyInfoBill.com is creating a customer service system specifically targeting deaf and hearing impaired customers, company officials said yesterday.
“For too long, telephone support has been the center of our customer service experience,” said one company spokesman. “But that leaves a lot of our customers out in the cold. We need to be able to serve the hearing impaired just as well as we serve every other customer.”
There will be two parts of the move to help hearing-impaired customers with their questions and concerns, MyInfoBill said.
“First off, we are building up the response time for email contacts,” said the customer service agent. “We don't want people to have to wait a day or two if they have a pressing concern. So, that's our immediate focus.”
Then, MyInfoBill shared, a new online chat system will be ramped up for people who want to talk to customer service representatives on the fly.
“At first, this system will be based on our website and easily accessible through laptops and desktops,” the rep shared. “Once we have that beta tested and running, we'll then optimize the experience for smart phones and tablets.”
It should take roughly two to four weeks for the entire hearing-impaired customer service system to be up and running. “We are going to do a lot of tests on the system before we make it live,” they said. “We don't want to create customer frustration.”
Customer service website MyInfoBill.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, MyInfoBill.com continues to grow as a reputable customer service resource. Visit MyInfoBill.com to chat with a live representative or email manager(at)myinfobill(dot)com with any questions or concerns.
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